Speller Metcalfe is on a mission… and it’s a simple one. We want to build a sustainable company at the forefront of construction – one that is built with a people-first approach in mind.

As a family business with over 30 years’ experience under our belts, our focus is not just getting you through the door, but developing your skills to support a long-term career with us. We’re proud of our high levels of staff retention and with staff at the very heart of our company, you’re never just a cog in the machine, but someone who can truly have an impact on how we do business.

Our background

Established in 1995 by Steve Speller and Andy Metcalfe, their vision was to develop a business at the cutting edge of construction, built upon an ethos of family values which are reflected in everything we do.

Now one of the UK’s leading regional contractors, we predominantly work across the Midlands and South West regions. With offices in Malvern and Wolverhampton, we deliver a range of public and private sector projects from £250k up to £30 million across a numbers of fields including education, healthcare, residential and leisure.

To provide friendly, reliable first-line IT support to employees across the business, helping them resolve day-to-day issues with laptops, mobile devices, Microsoft 365, printers, networks and business applications. The role will also support the rollout and ongoing management of Microsoft Intune, including preparing, enrolling, replacing and troubleshooting company laptops and mobile devices. This is an excellent opportunity for an apprentice or graduate with some existing IT support experience to develop practical skills in a busy IT environment..

How You’ll Contribute

In this busy role, you will:

• Act as a first point of contact for IT support requests received by telephone, email, Teams and the IT ticketing system.
• Log, prioritise and resolve first-line support tickets, keeping users updated throughout.
• Set up and issue laptops, monitors, mobile phones and other IT equipment for new starters and replacement devices.
• Support Microsoft Intune device enrolment, including Autopilot builds, application installation, device compliance and basic troubleshooting.
• Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint and Office applications.
• Provide support for Windows laptops, printers, Wi-Fi, VPN access, passwords and user accounts.
• Help diagnose hardware faults and arrange repairs, replacements or supplier returns where required.
• Maintain accurate asset records, equipment allocations and IT documentation.
• Assist with leavers’ processes, including recovery of equipment and removal of access as directed.
• Escalate more complex incidents to senior IT colleagues, providing clear notes of checks already completed.
• Support IT projects, including the wider Intune rollout, device refreshes and site technology deployments.
• Follow company IT security policies, including the secure handling of company data and equipment.
• Build positive relationships with users at all levels, providing clear and patient support.

What You’ll Bring

To be successful in this role you will bring your enthusiasm and determination as well as:

Essential

• Requirement to undertake a relevant apprenticeship in conjunction with the role (fully funded)
• Some previous experience in an IT support, service desk, apprenticeship, placement or similar role.
• Good general knowledge of Windows 11 and Microsoft 365.
• Basic understanding of laptops, printers, mobile devices and networking/Wi-Fi.
• Familiarity with Microsoft Intune, Autopilot or endpoint/device management is desirable; practical experience is a strong advantage.
• Confident troubleshooting common user issues in a calm and methodical way.
• Good written and verbal communication skills.
• Strong customer-service approach and willingness to help users with different levels of IT confidence.
• Able to organise workload, manage tickets and work to priorities.
• Willingness to learn and develop technical skills.
• Full UK driving licence and willingness to travel between offices/sites when required.

Desirable 

• Experience supporting Microsoft Entra ID / Active Directory user accounts and groups.
• Experience with Microsoft Defender, BitLocker, Microsoft Teams or SharePoint.
• Awareness of cyber security good practice, phishing, password security and endpoint protection.
• Experience using an IT ticketing system or remote support tool.
• IT qualification, apprenticeship, degree or equivalent study in IT, computing or a related subject.

Personal qualities

• Friendly, approachable and professional.
• Curious and keen to learn.
• Patient when supporting non-technical users.
• Reliable, organised and able to take ownership of straightforward issues.
• Comfortable working independently while knowing when to ask for support.
• Able to represent the IT team professionally across office and construction-site environments

Core behaviours

• Acts with honesty and integrity
• Takes responsibility and accountability
• Is a team player
• Takes responsibility for upholding safety
• Has strong morals
• Builds and manages strong relationships
• Strong levels of self-awareness
• Acts with curiosity
• Listens to understand
• Interacts with the team and the business
• Shows high levels of emotional intelligence
• Is open and embraces change
• Shows positivity
• Is proactive
• Shows an open mind
• Drives for results

The successful candidate will receive training and hands-on experience in first-line support, Microsoft 365, Microsoft Intune, device management, cyber security and wider business IT systems. Over time, they will have the opportunity to progress into a second-line support.

As well as a competitive salary, increasing holiday benefits and access to private healthcare, we offer a number of other benefits for our staff.

Through our commitment to diversity, inclusion and belonging and by living our values, we’ve created a culture where everyone feels welcome to contribute. Our mission has always been to encourage, develop and combine the individual talents of our staff, and we welcome and encourage staff from all backgrounds and abilities.

We’re also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.

If you’re interested in the role, please email your CV to careers@spellermetcalfe.com

If you don’t meet all the criteria, but are still interested in joining us, email us your CV anyway! It’s always good to hear from people who can bring their enthusiasm and desire to learn to our team.